FAQs

We have some FAQs for you to look through - if you have a question that isn't covered, please contact us.

Applying

Can I live with my friend/group of friends?
Yes, you will need to let us know who you'll be staying with - so it's best that you come here to register with your friend/group of friends. Providing we have availabilty, we will always try to help keep friends together.

Do I need a UK-based guarantor?
No, a guarantor is not required.

Is my booking fee and/or advanced booking fee refundable?
These fees are only refundable if we're unable to accomadate you.

How much advance booking fee do I need to pay?
The exact advanced booking fee is made up of an amount equal to a month's rent (of the room type of your choice) and the administration fee - the total of the two is what you will need to pay.

Do you offer single/mixed sex accommodation?
Provided we have availablity, we offer both single and mixed sex accommodation.

Do you offer ensuites?
Yes, we do have a limited supply of ensuite rooms - booking early will avoid disappointment.

Will you share my information with anyone?
We reserve the right to share information submitted in your application with the University of Essex.

Do I need to be in full-time education?
Yes, you need to be a full-time student to stay in our student accommodation.

Payments & Charges

Do I need to pay for gas, electricity, and water?
No, all of the above bills are included in the rent.

Do I need to pay for broadband/internet?
No, this is also included in the rent.

Can you tell me more about this 'rent-free 12th month'?
The rent-free 12th month offer is available to all returning students who have chosen to stay with us for the following academic year. This offer only applies to termly paying students and to those that have paid the full 11 month rent in advance (in one payment). Please note, this offer is not available to students that have chosen to pay monthly.

When is the rent due?
For termly paying students: Autumn term rent is due by 1st October; Spring term rent is due by 15th January; Summer rent is due by 23rd April. For monthly paying students, rent is due by the 1st of the month.

My Accommodation

Can I smoke in my room?
No, you cannot smoke anywhere inside the property, however you may smoke outside the building.

Do I need to buy a TV licence?
If you wish to watch TV in your room, you will need a TV licence - see www.tvlicencing.co.uk for further details

Do I need to pay council tax?
No, as a full-time student, you are exempt from paying council tax.

Can I park my car there?
We offer free car parking at our properties (subject to availability) - a free parking permit which can be obtained from the administration office.

Can I bring my bicycle?
We have a secure bike shed and a free key for the bike shed may be obtained from the administration office.

Do I need insurance?
We always recommend that you take out insurance.

Can I bring a pet?
No pets are allowed within the accommodation.

Where do I collect my mail/parcels?
We deliver mail to your flat's kitchen daily - parcels/recorded letters will need to be collected from the office (a note will be left in your flat's kitchen to notify you of the arrival of your parcel/recorded letter).

Who is responsable for cleaning?
Our staff will clean all the communal areas of the property - removal of rubbish is the responsibility of tenants (we recommend that you use a rota system).

Do you do regular inspections?
Yes, we (the landlord or his representatives) will inspect every room on the first Tuesday or Wednesday of each month for health and safety reasons.

My broadband/internet doesn't work, what compensation am I entitled to?
In the event of a dispute with the internet service, the liability of Milliennium Investments 2000 Ltd is limited to the pro-rata rate it pays to the service provider.

Is there a laundrette avaliable?
On the ground floor of each block, there is a laundry room with coin operated washing machines and drying machines available for use.

What health and safety features does each room have?
Each room has a smoke detector, a half an hour fire door with intermiscent strip surround, as well as heavy duty hinges and door closures. All furniture supplied conforms with Furniture and Furnishings (Fire) (Safety) Regulations 1988.

Is there a vending machine avaliable?
For you convenience there are vending machines located on the ground floor of Block 2 Forest Road House, where various soft drinks, chocolates and crisps are available for purchase.

Moving In/Out

When can I move in?
In some instances it is possible to move in before your contract start date of 1st September, please check with the administration office prior to moving in.

How long will you reserve my room until?
Reserved rooms will be held until 15th September after which any reservation will be deemed cancelled, unless prior arrangements have been made for late arrival.

Can you provide storage?
Yes, we offer free storage to all students with confirmed bookings, otherwise charges will apply.

I'm returning for the next academic year, can I keep my room?
Yes, you can keep the same room - please make sure that you inform us at your earliest convenience. You will need to go through the booking proceedure and confirm your booking.

I no longer want to stay, can I leave?
If you have signed the Tenancy Agreement, then you are bound by this agreement. You can view our terms and conditions for further details about cancellations.

When can I move out?
Providing you're not in rent arrears, you may move out at the end of the contractual period or sooner if you wish. You will be required to return the key and card.

Have a question or would like to arrange a visit?

Our experienced team are friendly and professional, and are well placed to offer advice, guidance and help. Call us today on 01206 500202 9am-7pm, Monday to Friday, or send us an email.